Privacy Statement

1.1 Protecting the privacy and safeguarding personal and financial information of our clients and website visitors is a top priority. This Privacy Statement explains how we collect and protect your information. By opening an account or using our website, you consent to the collection and use of personal information as outlined in this statement.

1.2. Under the Data Protection Acts of 1988 and 2003, the data controller is Avan Trade (“we,” “us,” “our”).

2. Collection of Personal Information

2.1. We collect necessary information to open accounts, conduct business, and protect your assets and privacy. This helps us assess your needs and preferences.

2.2. Information collected directly from you includes your name, address, phone number, email address, and other identifying details. We also gather demographic information such as birth date, occupation, education, as well as transaction and financial details to evaluate your trading experience, income, and net worth.

3. Usage of Personal Information

We use personal information solely for providing quality service and security. This may include verifying your identity, setting up your account, assigning an account number and secure password, and contacting you about your account. This information allows us to improve our services, customize your experience, and inform you about other relevant products or promotions.

4. Affiliates and Partners

We may share information with affiliates to provide products or services you requested. We may also form partnerships with other companies offering valuable services to our clients, in which case, we may share some data to better understand and deliver relevant products.

5. Non-Affiliated Third Parties

5.1. We do not sell, license, or disclose your personal information to any third party, except as described below.

5.2. We reserve the right to disclose personal information when required by law, regulation, law enforcement, or to protect our rights.

5.3. To improve our services, we may engage other businesses for specific tasks like account processing or customer service. Information may be stored and processed outside the EEA, and shared strictly for the tasks we request. All third parties are required to protect your information similarly to how we do.

6. Security

6.1. All provided information is stored on secure servers, with payment transactions encrypted using SSL technology. You are responsible for keeping your account password confidential.

6.2. While we strive to protect your data, transmission over the internet is not fully secure. Any transmission of your data is at your own risk, but we employ strict procedures to safeguard it once received.

7. Restriction of Responsibility

If you choose to purchase products or services from another company, any information shared will not be covered by our Privacy Statement. We are not responsible for the privacy practices of linked websites.

8.Marketing

8.1. We may use your data to provide information about products or services that may interest you. We may contact you via mail or telephone.

8.2. If you are an existing customer, we will only contact you electronically regarding similar products or services to those previously purchased.

8.3. You can opt out of marketing communications at any time by contacting customer support. Opt-out choices apply to all joint account holders.

9. Use of “Cookies”

9.1. We use cookies to enhance security and website performance. Cookies do not store personal information or account details.

9.2. We may share non-personal usage data with advertising companies for targeted ads using pixel tags.

10. Your Rights

You have the right to request a copy of your personal information held by us. We may charge a small fee for this. You also have the right to correct any inaccuracies, object to data usage, or block specific uses by submitting a written request.

11. Changes to This Privacy Statement

We may update this Privacy Statement periodically. Any changes will be posted on our website. By continuing to use our services, you accept the updated terms. If you have any questions, please contact customer service.

Refund and Cancellation Policy

01. Privacy Statement

The company covers trades based on a mathematical calculation of exposure and reserves the right to cancel trades outside this calculation, regardless of type or position. Arbitrage and scalping trading methods are prohibited and will be considered illegal.

Refund Example: Clients are entitled to a full refund on unused funds, but no refund is issued for lost funds. To receive a refund, clients must provide full KYC documents. Once received, the request will be processed, and the refund will be issued to the same deposit method within 7 days, minus transfer fees.